Refund Policy

Order Cancellation

1. Orders may be canceled any time before dispatch.
2. Request cancellation via the app or email.
3. If accepted, a full refund will be issued within 7 working days to the original payment method.

2. Returns & Refunds

1. For eligible issues (e.g. wrong, damaged, expired or missing items), notify us within 7 working days of delivery.
2. Products must be unused, in sealed original packaging, and with matching batch number/invoice.

Refund or Replacement

1. If returned items meet criteria, we will either:
2. Provide a replacement (if available), or
3. Issue a full refund including shipping, where applicable.

3. Non-Returnable Items

1. Prescription medicines and any products if opened, used, or with tampered seals are non-returnable and non-refundable.
2. Customer-ordered errors (ordered wrong product) may not qualify for return, or may incur a restocking fee.

4. Processing Refunds

1. Approved refunds will be returned to your original payment method within 7–15 working days, depending on the bank or payment provider.

5. Restocking Fee (Customer Error)

1. Returns due to customer's wrong order or change of mind may incur a 20% restocking fee, and the customer covers return shipping costs.

6. Claim Submission

1. Submit return/refund requests promptly with:
2. Order number
3. Reason for return
4. Photos of items (if damaged or incorrect)
5. Use the app or email our support team.

Due to strict safety and storage regulations, prescription and temperature-sensitive medicines cannot be returned once dispatched. Exceptions only apply in case of genuine error on our part. Please verify items at delivery.